Hanako Games

Game not updating

#1 by Cerberusia - Jun 10 2012

I go to Preferences --> Check for Updates, enable beta patches and click 'Update to 1.0.6 [BETA]'. The game then does its 'Preparing to run updater' bit with a couple of black command consoles, and the game reboots as promised...but it's still 1.0.3. I've tried updating a few times now, and it just doesn't take. I presume I'm doing something silly, but I can't work out what that is. Anyone else have/had this problem and/or know how to deal with it? I'm in dire need of that mood-viewer at the weekend ^^;;

#2 by hanako - Jun 10 2012

What operating system are you using? We've been having some annoying trouble with Vista/7 this time around, we may need to look into it again.

#3 by Cerberusia - Jun 10 2012

I use Vista. Ooh, that is annoying - I hope you get it fixed soon!

#4 by hanako - Jun 10 2012

The other thing to do is watching it while it's running and see if you can spot any obvious error messages. I know the server was offline for a while last night, so if you were trying to update at that point in time, the update would not have worked because it couldn't reach the patch content.

Are you seeing it downloading files?

#5 by Cerberusia - Jun 10 2012

My three attempts were made just before I made this topic, so the server should have been online. No, the files aren't downloading - it brings up two command consoles like it's preparing to, then restarts the game.

#6 by hanako - Jun 10 2012

The consoles don't pop up until *after* the download stage - downloading files happens in the main game window like so:

http://img534.imageshack.us/img534/7656/updaterx.jpg

on small updates it can go by a bit fast though.

I have no idea if this is relevant, I'm just asking about things I *can* check while waiting for Spiky to have other suggestions.


(At least, I think they don't. They don't on XP! But then, Vista is WEIRD! Anyway, I'll shut up now.)

#7 by Cerberusia - Jun 10 2012

I didn't realise - I was thinking of the MD updater, where the consoles came up before.

I didn't see that screen at all. Not even a flicker. Just one console popped up, then another, then the little loading-crown before the game launched. The consoles didn't close when the game restarted, incidentally, but stayed until I exited.

#8 by Spiky Caterpillar - Jun 10 2012

Were there any error messages in the consoles, and if so what did they say?
(They're meant to stay up if they detect an error in the update process.)

#9 by Cerberusia - Jun 10 2012

Not that I can see - first one says:

SUCCESS: the process with PID 1368 has been terminated (presumably referring to closing the game)
C:\Program Files\Long Live The Queen>start /wait game\updater.exe 1.0.6

Second one says:
C:\Program Files\Long Live The Queen>echo 1> game\vista_update_running C:\Program Files\Long Live The Queen>start /wait LongLiveTheQueen.exe --arg jump:veeesta_updater -- arg updatever 1.0.6

#10 by Rhidian - Jun 10 2012

I have the exact same problem, and I'm also on a Vista

#11 by Spiky Caterpillar - Jun 12 2012

Hm. I've been able to replicate the problem; don't yet have a fix, but do have a temporary workaround:

if the game dumps you at the title screen after you give it permission to make changes but does not actually update, going to the preferences screen *again* (Do NOT quit the game first), checking for updates, and updating seems to work, at least on my Win7 test machine.

If that doesn't work, you may also be able to update by right-clicking on the game in the start menu and telling it to 'Run as Administrator'.

#12 by jamieth - Jun 12 2012

Tried updating it with "Run as Administrator", and it worked beautifully. I'm using Win7 64bit, and that is the most likely solution for any problems with games not updating...

#13 by Cerberusia - Jun 12 2012

'Run as Administrator' worked for me (Vista) as well. Marvellous